Invoices and tax
Where to find your invoices, how billing addresses and tax (GST/VAT) are handled, and how to set up purchase-order billing.
Updated 2 Jun 2026
The day-to-day billing side: where invoices live, how tax works depending on where you’re based, and the options for non-card payment.
Where your invoices live
Settings → Subscription & Billing → History lists every invoice for your organisation:
- Subscription renewals (Pro monthly / annual).
- Credit top-up purchases.
- Plan changes (proration credits or charges).
- Tax adjustments.
Each row links to a downloadable PDF invoice with line items, your billing address, our address, and any tax breakdown. Invoices are also emailed to the billing email on file (Settings → Subscription & Billing → Notifications).
Updating your billing address
Settings → Organization → Billing address. The fields you fill in here appear on every future invoice. Common reasons to update:
- Your company moved.
- You’re transitioning to a different legal entity for billing.
- You’re setting up tax (GST/VAT) — your billing country drives tax handling.
The address change takes effect on the next billing event; existing invoices aren’t retroactively updated.
Tax handling
New Zealand (GST)
Customers with a billing address in New Zealand pay 15% GST on top of the listed price.
If you’re a GST-registered business, enter your NZ GST number under Settings → Subscription & Billing → Tax info. Once verified, invoices will:
- Show GST as a line item.
- Be marked as a Tax Invoice with our GST number and yours.
- Be claimable as input tax on your GST return.
Everywhere else
No tax is added by Clment; pricing on the pricing page is the final amount. If your jurisdiction requires you to self-assess GST/VAT/sales tax, that’s your accounting team’s call — invoices include all the line-item detail needed to do so.
Billing email
By default, invoices are sent to the org’s primary Admin. To send invoices to a separate billing inbox (e.g. accounts-payable@yourcompany.com):
Settings → Subscription & Billing → Billing email → enter the address. You can list multiple, comma-separated.
The billing email doesn’t have to be a Clment user — it just receives the invoice PDFs.
Currencies
Available billing currencies: USD, EUR, GBP, AUD, NZD. The currency is determined by your billing address country at signup and can be changed under Settings → Subscription & Billing → Currency — but currency changes apply to the next billing cycle, not retroactively to outstanding invoices.
Top-up pack prices are quoted in each currency separately on the pricing page; they’re not just FX conversions, so check the actual prices in your currency.
Failed payments
If a card charge fails (card expired, insufficient funds, etc.):
- We retry over 3 days, then notify the org Admin by email.
- The org enters a 30-day grace period during which everything works normally but the dashboard shows a banner asking for payment.
- After 30 days, credit-metered actions are blocked until payment is sorted. Read access remains.
- After 60 days, the org is suspended (still recoverable; contact support).
Update the card on file under Settings → Subscription & Billing → Payment method.
Refunds
- Subscription charges (monthly/annual): not refundable. Cancelling stops the next renewal — you keep access to the end of the period you’ve already paid for, but the paid period itself isn’t refunded. The exception: if Clment terminates your subscription before the end of a period you’ve already paid for, you receive a pro-rated refund for the unused portion.
- Top-up packs: not refundable once activated. Contact us within 24 hours for accidental purchases.